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  • Counsellors disconnecting quickly?

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    Dontknowatall
    Junior Member
    Posts: 19
    Joined: Sun Oct 06, 2019 7:02 pm

    Counsellors disconnecting quickly?

    Sun Nov 15, 2020 2:17 am

    Is the service really busy? The support really has dropped off. I hope management is supporting Counsellors. I value the service and am grateful for it but I’m starting to feel uncomfortable using it. Not sure whether it’s aimed to not create dependency on the service but please just be transparent because it’s a horrid feeling.
    Also some counsellors will only let you type one comment at a time, it feels so controlling! Other counsellor let you just have a regular conversation.
    This is an important service. If your counsellors are burnt out please support them. It’s very valuable.!
    1 x
    Blippi
    Moderator
    Posts: 165
    Joined: Wed Jan 23, 2019 11:29 am

    Re: Counsellors disconnecting quickly?

    Sun Nov 15, 2020 2:58 am

    Hi there,

    Thanks for your feedback.
    I am sad to hear that you are starting to have a negative experience and that is starting to make you feel uncomfortable.

    You can and should reach out for support anytime you need, and you should be supported a 100% .

    I will pass your feedback to the right person.

    Blippi
    1 x
    Dontknowatall
    Junior Member
    Posts: 19
    Joined: Sun Oct 06, 2019 7:02 pm

    Re: Counsellors disconnecting quickly?

    Thu Nov 19, 2020 4:56 am

    Thank you so much. Please know I am grateful. I know I don’t sound it, but I am. Thanks for understanding the feedback. There are many fantastic counsellors on this service.
    0 x
    camembert
    Community Builder
    Posts: 78
    Joined: Mon Aug 17, 2020 9:04 am

    Re: Counsellors disconnecting quickly?

    Sat Dec 12, 2020 5:16 pm

    Hey [mention]Dontknowatall[/mention] its awesome to hear good feedback about our counsellors :)
    How are you going with everything this week?
    0 x

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