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  • Disconnection From Chat

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    ~angelbrite~
    Posts: 2
    Joined: Wed Jan 23, 2019 9:49 pm

    Disconnection From Chat

    Wed Jan 23, 2019 10:22 pm



    Hi

    Just wondering why does a counsellor disconnect you from chat in the middle of an important discussion?
    Is it because you have broken a rule or are too hard to deal with? Or is it a technical issue?

    Whatever it is I hope you guys fix it coz it hurts and its no good to do that to ppl in huge amounts of emotional pain.

    Much luv and respect

    Malika Rose
    0 x
    Lady Bug
    Posts: 36
    Joined: Thu Jan 24, 2019 10:49 am

    Re: Disconnection From Chat

    Thu Jan 24, 2019 10:59 am

    Hi Malika,

    Thank you for asking this question. The counsellors never disconnect a web chat without your consent, so most likely this is a connection/technical issue. Sometimes connecting on mobile devices can have some technical troubles. Know that it is never on purpose, the counsellors are always there to support you.

    Kind Regards,

    Lady Bug
    0 x

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