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  • Disconnection From Chat

    Share with us any questions or suggestions you may have for our forum here. We'd love to hear from you!
    ~angelbrite~
    Junior Member
    Posts: 2
    Joined: Wed Jan 23, 2019 9:49 pm

    Disconnection From Chat

    Wed Jan 23, 2019 10:22 pm



    Hi

    Just wondering why does a counsellor disconnect you from chat in the middle of an important discussion?
    Is it because you have broken a rule or are too hard to deal with? Or is it a technical issue?

    Whatever it is I hope you guys fix it coz it hurts and its no good to do that to ppl in huge amounts of emotional pain.

    Much luv and respect

    Malika Rose
    0 x
    Lady Bug
    Senior Member
    Posts: 102
    Joined: Thu Jan 24, 2019 10:49 am

    Re: Disconnection From Chat

    Thu Jan 24, 2019 10:59 am

    Hi Malika,

    Thank you for asking this question. The counsellors never disconnect a web chat without your consent, so most likely this is a connection/technical issue. Sometimes connecting on mobile devices can have some technical troubles. Know that it is never on purpose, the counsellors are always there to support you.

    Kind Regards,

    Lady Bug
    0 x
    Steveo
    Junior Member
    Posts: 3
    Joined: Wed Oct 16, 2019 6:28 pm

    Re: Disconnection From Chat

    Wed Oct 16, 2019 6:31 pm

    Hopefully just a technical issue
    0 x
    camembert
    Junior Member
    Posts: 19
    Joined: Mon Aug 17, 2020 9:04 am

    Re: Disconnection From Chat

    Fri Sep 04, 2020 1:21 pm

    Hey @~angelbrite~
    Sorry to hear you once had technical issues on a webchat... sometimes technology can be so frustrating!
    I'm wondering if you've tried to connect with us again?
    We are always here to chat to you on our webchats... 24/7!
    :)
    0 x
    camembert
    Junior Member
    Posts: 19
    Joined: Mon Aug 17, 2020 9:04 am

    Re: Disconnection From Chat

    Fri Sep 04, 2020 1:21 pm

    Hey @~angelbrite~
    Sorry to hear you once had technical issues on a webchat... sometimes technology can be so frustrating!
    I'm wondering if you've tried to connect with us again?
    We are always here to chat to you on our webchats... 24/7!
    :)
    0 x
    Mike_89
    Junior Member
    Posts: 1
    Joined: Sat Sep 26, 2020 4:49 am

    Re: Disconnection From Chat

    Thu Oct 01, 2020 4:51 am

    Hi

    I was also disconnected from chat by the counselor because I apparently wasn't typing quick enough for him.
    I know for a fact it wasn't a "technical issue"..
    I had finished typing my reply and just before I had the chance hit the enter key I was looking at the disconnected chat screen.
    I reviewed my chat log and it had only been 3mins between the time he last sent his reply and the time he decided to disconnect the chat with me.
    This was my first time trying to chat to a counselor and after this I am honestly wondering why I bothered. It's really hard for me to physically and mentally go and see professional help in person, so when I found I could do it from the comfort of my home I decided to give it a go, but it was a massive let down and considering how I was so emotionally invested in actually trying to reach out for help, it has really made me feel pretty worthless.
    I don't know when the next time I wjll be back in the same mindset and ready to reach out for help again.
    0 x
    Melody12
    Member
    Posts: 94
    Joined: Thu Jan 24, 2019 4:27 pm

    Re: Disconnection From Chat

    Thu Oct 01, 2020 6:21 am

    Hi Mike_89

    I am sorry your first experience at chatting online with a counselor was disappointing for you.

    It takes courage to reach out and I am hoping your feelings of disappointment wont stop you from staying connected to the forum.

    There are many supportive articles on this site which you may find helpful. As well our forum members are a great support to each other and may have some suggestions for you working through this difficult time.

    Stay connected Mike_89.

    Cheers,
    Melody12
    Moderator
    0 x
    Bamboo [facilitator]
    Community Manager
    Posts: 62
    Joined: Mon Jun 15, 2020 7:46 pm

    Re: Disconnection From Chat

    Thu Oct 01, 2020 8:35 am

    Hi @Mike_89 welcome to our forum. Thanks for sharing your experience with us, that must have been quite frustrating to have the chat disconnected.

    Good on you for reaching out for help as it takes so much strength and courage to do that and I encourage you to continue to do so.

    I wanted to check-in with you to see how you are going this morning?
    0 x

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